All our products are digital courses delivered online.
Once a course is purchased and access is granted, refunds are generally not possible since the content is immediately accessible.
Refunds may be considered only in the following cases:
Duplicate payment made by mistake.
Technical issues preventing course access, which cannot be resolved by our support team within a reasonable time.
Wrong course enrollment due to a system error.
As our services are digital, cancellations after access has been granted are not applicable.
Customers are advised to review the course details carefully before purchase.
To request a refund (if eligible):
Contact us at [ support@eissa@academy / 01111358111 ] within 7 days of purchase.
Provide order details and reason for the refund request.
Approved refunds will be processed within 7–14 working days, depending on your payment method and bank.